Privacy Policy

Last updated: January 2024

Mountain Prism ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our pet care services.

Information We Collect

We collect information that you provide directly to us, including:

Name, email address, and contact details
Information about your pets (breed, age, medical history, behavioural notes)
Service booking and appointment details
Payment information when processed through our secure payment providers
Communications and correspondence with our team

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our pet care services
Process bookings and send appointment confirmations
Communicate with you about services, updates, and promotional offers
Maintain records of your pet's care history for continuity of service
Respond to your enquiries and support requests
Comply with legal obligations and protect our rights

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service providers who assist in our operations (payment processors, email services)
Veterinary professionals in case of medical emergencies involving your pet
Legal authorities when required by law or to protect our rights

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Under Australian Privacy Principles, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal retention requirements)
Opt out of marketing communications
Lodge a complaint with the Office of the Australian Information Commissioner

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]
Address: 47 Riverside Drive, Meadowbrook QLD 4131, Australia